COVID-19 Policy Update
First and foremost, we would like to express that the safety and health of our employees and customers is always our top priority.
As COVID-19 continues impacting a majority of countries around the globe, Killer Merch is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
As of midnight PST on March 20th, government officials for the State of California executed a "Stay at Home" executive order. This order includes restrictions on essential businesses and requires certain safety precautions while working. We are slowly starting to process orders at a much-reduced capacity utilizing a chain of fulfillment partners and within our shipping facilities as we continue to abide by all State and City safety rules. Please bear with us as we work to ship your orders as quickly and as safely as we can.
We are continuing to monitor announcements from our local and state officials and will update this page with any new developments that impact our ability to ship out orders.
Customers are welcome to place new orders, however, please note we are shipping at a much smaller capacity than normal to adhere to the safety regulations and to uphold the safety of our workers. Rest assured that we are processing orders and you will receive an order confirmation once your order has shipped as per usual. Please make sure to keep an eye on your inbox for any updates regarding your order's status.
We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it's outcomes. We hope you and your families are staying healthy, safe, and we look forward to shipping you your order soon!
If you have any additional questions, our customer service team is available to help. Please allow an additional 1-2 business days to receive a response at this time.
For additional information regarding the "Stay at Home" order, please visit the State of California's website here.